Privacy Policy

Privacy Policy

Hair Solutions Canada respects your privacy. This policy explains how we collect, use, share, retain and protect personal information when you visit HairSolutionsCanada.ca, shop with us, contact us or use our services.

Information We Collect

We may collect information you provide directly, including your name, email address, phone number, shipping and billing address, order details, account information, messages to our customer-service team and information you submit in reviews, surveys, the product-recommendation quiz or the AI assistant.

When you use our Site, we may also collect technical and usage information such as your device and browser type, IP address, pages viewed, referring site, interactions with our emails and other information collected through cookies, pixels and similar technologies.

How We Use Information

We use personal information to operate our business and provide our services, including to process and deliver orders, process payments, provide customer support, manage subscriptions, personalize product recommendations, improve our Site and services, prevent fraud and meet legal obligations.

With your consent where required, we may also use your information to send marketing communications and to measure the effectiveness of our advertising. You can unsubscribe from marketing emails at any time by using the link in the email or by contacting us.

Service Providers and Other Sharing

We may share personal information with service providers that help us run our business. These may include ecommerce and payment providers, shipping carriers, customer-service tools, email and marketing providers, analytics and advertising providers, subscription and review providers, and providers supporting our product-recommendation quiz or AI assistant.

We may also disclose information when required or permitted by law, to protect the rights, safety or property of Hair Solutions Canada and others, or in connection with a business transaction such as a merger, acquisition or sale of assets.

Cookies and Advertising Technologies

We use cookies and similar technologies to operate the Site, remember preferences, understand Site usage and support advertising. You can manage cookies through your browser settings. Some features may not work properly if you disable certain cookies. You may also be able to manage advertising preferences through the applicable settings offered by advertising platforms and industry opt-out tools.

Quiz and AI Assistant

If you choose to use our product-recommendation quiz or AI assistant, please provide only information necessary to receive assistance. The information you submit may be processed by service providers that operate these features on our behalf. Do not submit sensitive medical, financial or other highly sensitive personal information unless we specifically request it for a stated purpose.

Retention and Security

We retain personal information only as long as reasonably necessary for the purposes described in this policy, including to meet legal, accounting and reporting requirements. We use reasonable administrative, technical and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure.

International Processing

Your information may be processed or stored in Canada, the United States or other countries where we or our service providers operate. Information may be subject to the laws of those jurisdictions.

Your Choices and Requests

You may contact us to request access to, correction of or deletion of your personal information, subject to applicable legal requirements. You may withdraw consent to certain uses of your information, although this may affect our ability to provide some services.

Children

Our Site is not directed to children. We do not knowingly collect personal information from children without appropriate consent.

Changes to This Policy

We may update this policy from time to time. We will post the revised policy on this page and update the effective date below.

Contact Us

For privacy questions or requests, please contact Hair Solutions Canada at support@hairsolutionscanada.ca or call 1-855-586-7745.

Effective date: August 27, 2026