Frequently Asked Questions

Toppik Hair Building Fibers are made of Keratin protein - the same thing that makes up human hair. The Keratin protein comes from a natural wool source, which is the closest match to human hair.Learn more about how Toppik Hair Building Fibers work and why ours stand apart from the rest.

Toppik Hair Building Fibers stay until you wash your hair. They may shift but can be easily touched up. Many individuals who go to the salon weekly for a shampoo/set or a blow out will leave the Fibers in until their next appointment.

Toppik Hair Building Fibers can be used to effectively and easily cover both gray roots and color-treated root re-growth!

It is recommended that Toppik Hair Building Fibers be applied after the use of any styling tools such as hairdryers, flat irons or curling irons. Styling products (other than hairspray) should be applied to the hair prior to applying Toppik Hair Building Fibers. Applying gels, mousses, pastes, serums, and the like after applying Fibers may cause shifting the Fibers and could expose the areas that were meant to be covered. Let styling products dry before applying Fibers.

Toppik Hair Building Fibers stay firmly in place even in wind, rain and perspiration. For even longer-lasting results and added shine, use Toppik FiberHold Spray.

Toppik Hair Building Fibers do not encourage or discourage hair growth. The natural Keratin Fibers will not clog pores or affect a scalp condition.

The irregular teeth and unique design of the Hairline Optimizer are ideal for naturally framing the areas around the face, including  the forehead and temple areas. This tool also keeps Fibers from getting onto the forehead when applying Toppik to the front hairline.

Toppik FiberHold Spray is specifically formulated to lock in the Fibers for those looking for added hold as well as shine.

Remove the Spray Applicator from the Toppik Hair Building Fibers bottle and rinse inside and out with flowing hot water. Let dry, and place it back on the bottle.

It depends on how frequently you use the product, the amount of the product you use each time, and the size of product you purchase. Below are some general guidelines:

Hair Building Fibers - Travel (3g): Approximately 7 days

Hair Building Fibers - Regular (12g): Approximately 30 days

Hair Building Fibers - Economy (27.5g): Approximately 60 days

Hair Building Fibers - Giant (55g): Approximately 120 days

Yes, you can mix different shades of Hair Building Fibers. In fact, it is often encouraged to mix different shades in order to find the closest match to your own color, especially when working with blonde or gray hair. The product can either be mixed directly in the hair (use the lighter color first, and then layer the darker color over it).

Below are some general guidelines that may help in achieving a customized color:

Salt & Pepper: Black and White

Platinum Blonde: Light Blonde and White

Strawberry Blonde: Auburn and Medium

Yes, Toppik Root Volumizing Spray works with all hair colors and textures because it helps to dry out the oils in hair, not the oils in your scalp.

Toppik Root Volumizing Spray is available in a 5.1 oz can, and is therefore not allowed with carry-on luggage. If you are checking a bag, contact the airline you are flying with to determine if aerosol cans are allowed in checked luggage.

Toppik Root Volumizing Spray has a mild, refreshing scent that works well for both men and women.

How often you apply Toppik Root Volumizing Spray depends on the type of hair you have. For oily hair, apply more often to soak up excess oil from hair. If you are using Toppik Root Volumizing Spray as a dry shampoo, apply to hair as needed in between washes.

Toppik Root Volumizing Spray will stay in through your exercise and even help soak up excess sweat and oil in hair! It is also great to use post workout if you don’t have time to shower.

No, Toppik Root Volumizing Spray is a clear, invisible dry formula that does not contain any colour.

Apply Toppik Root Volumizing Spray before applying Toppik Hair Building Fibers to hair to avoid shifting or re-applying Hair Fibers.

Toppik Hair Fibres move when too many fibres are applied. When Toppik Hair Fibres are applied to the scalp, the keratin protein forms a bond with the hair strand locking them in place. If there are too many fibres and the hair is too thin, then there is very little the Toppik Hair Fibres can bond with. Excess fibres with no-where to bond to will move freely.

This can be alleviated in two ways; the first method is by simply using less Toppik Hair Fibres! This will in turn allow the Toppik Hair Fibres to bond correctly.

The second and more efficient method is by using the Toppik Fibrehold Spray. The main reason for this may be that your hair could be extremely thin and in turn the Toppik Hair Fibres may not have much to bond with. Toppik Fibrehold Spray keeps the fibres in place, working as a sort of static based glue for your Toppik Fibres.

The Toppik Hair Fiber clumping is usually due to applying the fibres on wet hair. Your hair is a lot more stable when it is dry as it expands when it is wet. Toppik Hair Fibers were scientifically developed for dry hair. When your hair is wet and expanded, the Toppik Hair Fibres will still join to the hair follicle, but as the hair follicle dries it begins to contract and become smaller due to the water dissolving from within the follicle. Although it is not enough for you to notice it is enough to really put pressure on the keratin bonds. This will quite literally snap the Toppik Hair Fibres, as there are too many bonds in a small space and no-where for the Toppik Hair Fibres to retain their individual bonds.

This is not the case when you place Toppik Hair Fibres on dry hair, as even if it were to get wet in the future it would expand with the bonds already in place before contracting and not affecting the bonds overall integrity.

Toppik Fibres can stay in for up to a week if they aren’t shampooed out. Naturally, the Fibres may shift over the course of the week but, as always, can be easily touched up to reproduce your desired look.

Yes. Toppik is designed to be safe with all medications as it is an effective yet entirely cosmetic solution to your thinning hair. It is always recommended to consult your doctor if you have any specific questions.

Unfortunately, Toppik is ineffective on individuals with no hair. Toppik works by adhering to existing hair on the head and is most effective when used in conjunction with thin or thinning hair. So, without some existing hair, the Fibers will not stay in and the product cannot achieve the desired results.

Toppik works great with all types of hair, ethnic hair included. In fact, the texture of the Fibres matches very well with the texture of ethnic hair.

It is strongly recommended not to go swimming with Toppik Fibres in your hair. One of the advantages of Toppik is its ability to wash out in the shower. This feature does, however, rule out swimming while using the product.

Unfortunately, Toppik is ineffective on individuals with no hair. Toppik works by adhering to existing hair on the head and is most effective when used in conjunction with thin or thinning hair. So, without some existing hair, the Fibers will not stay in and the product cannot achieve the desired results.

Toppik will not come off on clothes or pillows. Once applied, the Toppik Fibers will be locked to your existing hair, ensuring a long-lasting look of thickness. You will need to use shampoo to completely remove the Toppik from your hair.

It is going to neither have a negative or positive effect on the growth of your hair.

Below are some general guidelines that may help in achieving a customized colour:

Salt & Pepper: Black and White

Platinum Blonde: Light Blonde and White

Strawberry Blonde: Auburn and Medium

The Viviscal Hair Nourishment System and Gorgeous Growth Densifying Range are complete ranges of drug free products that promote healthier hair from the inside out, and the outside in. The program includes dietary supplements (Viviscal Extra Strength and Viviscal Man) to nourish hair from within, as well as the Viviscal Gorgeous Growth Densifying Range (densifying shampoo, conditioner and elixir) and add volume (Viviscal Densifying Hair Fibers).

Viviscal dietary supplements are grounded in over 25 years of continuous research and development, and their efficacy is supported by seven clinical trials. Viviscal dietary supplements have been sold in 43 countries and are a hair growth solution recommended by top media outlets, celebrities, doctors, stylists, and health and beauty experts.

The Viviscal Hair Nourishment System and Gorgeous Growth Range includes a variety of products that allow you to have thicker, fuller, healthier and more vibrant looking hair. Viviscal dietary supplements contain the proprietary marine complex AminoMar C™, plus a blend of vitamins and minerals to nourish thinning hair and promote existing hair growth from within. This vitamin supplement has been clinically proven to promote the thicker, fuller looking hair in six months. Viviscal Gorgeous Growth Densifying range also contains the exclusive Ana:Tel™ complex, biotin, keratin and zinc to promote healthy looking hair growth. Ana:Tel ™ extends the hair growth phase and reduces hair shedding.

Viviscal Gorgeous Growth Shampoo gives you the thicker, fuller looking hair your desire. Achieve weightless conditioning with the new Viviscal Gorgeous Growth Densifying Conditioner. Viviscal Gorgeous Growth Densifying Elixir is the ultimate body-boosting leave in elixir for thicker, fuller looking hair. Viviscal Hair and Scalp Serum helps to maintain a healthy scalp and promotes the appearance of thicker, fuller looking hair. Viviscal Densifying Hair Fibers instantly volumize hair, giving you thicker looking hair in seconds with no dyes to smear or stain.

Choose the right Viviscal products for you by taking the Viviscal Healthy Hair Check. Use this specially developed hair care tool to get expert advice on your hair condition and take the first steps towards the thicker, fuller, healthier hair you desire.

The Viviscal dietary supplement is approved by Health Canada.

Viviscal dietary supplements helps to achieve the thicker, fuller looking hair that you desire and nourish hair from within. There are many factors that can cause of hair loss and we recommend that you consult your physician before beginning any dietary supplement. Viviscal dietary supplements have been proven to work in clinical studies, including a recent double-blind, placebo-controlled scientific research program, which demonstrated an 18.3% reduction in hair shedding and a 7.4% increase in hair thickness over a six-month period.

Viviscal Maximum Strength works in four stages over a six-month period. Users may notice a difference in as little as three or four months.

• Stage 1 - Hair follicles are nourished through the consistent intake of nutrients and the marine complex AminoMar in each tablet.
• Stage 2 - Thin and wispy hair is strengthened through continued nourishment.
• Stage 3 - Breakage and thinning continue to decline as the tablets encourage the growth* of existing hair.
• Stage 4 - Hair becomes stronger, healthier and more vibrant.

Hair becomes stronger, healthier and more vibrant.

Viviscal dietary supplements are suitable for both men and women over the age of 18, of all hair types. Viviscal is not suitable for children under 18; those with an allergy to fish or shellfish; or women who may be pregnant or breastfeeding. It is always advisable to consult your doctor before taking any dietary supplement.

Viviscal is a drug free dietary supplement that contains some ingredients of natural origins. However, Viviscal is not recommended for those with an allergy to fish or shellfish, or for women who are pregnant or breastfeeding. If you have known intolerances or allergies, please review the ingredients in Viviscal dietary supplements prior to taking the supplements.

Please see the ingredients listed in each product description.

Some customers have reported positive effects on their nails.

It is always advisable to consult your doctor before taking any dietary supplement.

No. Viviscal is drug free.

AminoMar C™ is a proprietary marine complex available exclusively in Viviscal hair growth* supplements. In the 1980’s, a professor from Scandinavia discovered that the Inuits’ great hair and skin was the result of their fish- and protein-rich diet. He isolated the key protein molecules in their diet and it was from these origins that AminoMar C™ was created.

A 30-day supply of Viviscal contains 60 tablets. A 90-day Value Pack of Viviscal contains 180 tablets. For best results, we recommend that you take two tablets each day (one in the morning, one in the evening) with food and water.

We care about our customers and we want you to be completely satisfied when shopping for Toppik products. To provide you with an exceptional shopping experience, we are happy to offer a hassle free 30-day Return Policy for all items.  Within 30 days of receiving your purchase, you can return your item to receive a full refund.

To return your order for a refund*, please follow these simple steps.

STEP 1

Email support@hairsolutionscanada.ca to obtain a Return Merchandise Authorization (RMA) number. Include the purchase order number, your name and phone number in the email. Once authorized, we will email you a pre-paid Canada Post shipping label and Return Form to complete.

STEP 2

Mail your item(s) using the pre-paid Canada Post shipping label.

When using another shipping method, additional charges will apply. Please be sure to send to the following address:

ToppikCanada
9251 Yonge Street
8-269
Richmond Hill, ON L4C 9T3

Follow the instructions below to package your return and mail it back to us:

1. Complete the ToppikCanada.ca Return Form and include it with your return.
2. Pack and seal your return securely, in the original package if possible.
3. Affix the Canada Post return shipping label to the packaging or address the package to the address noted above. Make sure no other tracking labels are shown.
4. If using the shipping label provided, take the package to your nearest Canada Post outlet. 

Orders are processed once credit card authorization and verification have been obtained. Domestic orders shipped typically arrive in 2-4 business days (Monday through Friday, not including holidays).  Some orders, depending on geographic location may take up to 7 days.

Unless specifically stated otherwise, all sales and promotions are only eligible to Toppik customers in Canada.

Use hot water and/or a pin, and be sure to always shake the can before applying Colored Hair Thickener.

All orders can be placed conveniently on our secure website at www.hairsolutionscanada.ca.  However, if placing your order by phone is the only option, please phone us at 1-855-5-TOPPIK(86-7745) and leave a detailed message for a member of our team to call you back and take your order by phone.

As a professional in the health, beauty, salon, or personal care industry, we understand the importance of having access to top brand hair products. That's why we have designed our Professional Discount Program specifically for you. By creating an account with us, you'll gain exclusive access to our professional product lines, including Viviscal PRO and Toppik and wholesale pricing.  Click here for more details and to complete a Professional Account Application Form.

We only ship to the shipping address provided at checkout and cannot ship to multiple addresses. Please consider placing multiple orders should you desire your items to ship to various locations.

Only one coupon code may be applied per purchase.